Return & Refund Policy
Thank you for choosing us. This policy explains how returns and refunds work for our digital courses and any physical goods (if applicable).
1) Overview
We offer a money‑back guarantee within 14 days of purchase. Refunds are issued in USD to your original payment method.
2) Eligibility
- Digital courses & packs: full refund within 14 days if less than ~30% completed or no non‑revocable assets were downloaded.
- Physical items (if any): unused, in original packaging, returned within 14 days of delivery. Buyer covers shipping unless item is defective/incorrect.
3) How to request
Email debug@melodyballing.com with your order ID and reason.
We’ll confirm eligibility and provide any return instructions (for physical items).
Ship returns with tracking (keep the receipt) — if applicable.
Refund issued within 5–10 business days after approval.
4) Non‑returnable
- Gift cards and promotional credits.
- Downloaded source files or assets that cannot be revoked.
- Abuse of the policy (e.g., repeated refunds after substantial usage).
5) Exchanges
Exchanges are available for defective or incorrectly delivered physical items. Digital packs can be swapped during the 14‑day period upon request.
6) Processing & timing
After approval, refunds are typically completed within 5–10 business days. Bank processing times may vary.
7) Damaged or DOA items
If any physical item arrives damaged or defective, contact us within 7 days of delivery with photos. We’ll replace it or refund you in full, including return shipping.
FAQs
Can I get a refund if I started the course?
Yes — if you’re within 14 days and have not completed more than ~30% or downloaded non‑revocable assets.
Which currency do you refund?
All refunds are issued in USD. Your bank may apply conversion fees for non‑USD cards.
How do I track my return?
Use a trackable shipping service and keep the receipt. We’ll confirm once your return is received and inspected.